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PDPA COMPLIANT · UPDATED JANUARY 2026

Telur88 Privacy Policy – Personal Data Protection for Malaysian Players

Your privacy is our priority. This Privacy Policy clearly explains how telur88 collects, uses, stores, and protects your personal data as a member of our platform.

Last Updated: 1 January 2026 Jurisdiction: Malaysia Compliance: PDPA 2010 Read Time: ~7 minutes
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telur88's Privacy Commitment
We do not sell data to third parties
SSL 256-bit encryption for all data
Full compliance with Malaysia's PDPA 2010
Guaranteed data access & deletion rights
Cookie controls in your hands

Telur88's Data Protection Commitment

Six pillars that define our privacy policy

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Bank-Grade Data Encryption

All personal and financial data transmitted to and from the telur88 platform is protected with 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.

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Your Data Is Never Sold

Telur88 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is used solely to operate our services.

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Malaysia PDPA 2010 Compliance

The telur88 Privacy Policy is fully designed and implemented in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010. We comply with all data protection principles established under Malaysian law.

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Full Transparency in Data Use

We clearly and thoroughly explain why each type of data is collected, how it is used, and how long it is retained. No data is collected without your knowledge and consent.

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Your Data Rights, In Your Hands

As a telur88 member, you have the full right to access, correct, restrict the processing of, and request deletion of your personal data. Requests can be submitted to our privacy team at any time.

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Immediate Breach Notification

In the event of any data breach that may affect your information, telur88 is committed to notifying affected members within the timeframe required by law and taking immediate remedial action.

Contents

Important Note: This Privacy Policy ("Policy") describes the privacy practices of telur88 ("Company", "We", "Platform") regarding the collection, use, disclosure, and protection of your personal data when using the telur88 platform at telur88.biz. By using our platform, you agree to this Privacy Policy. Please read it carefully.

1

Introduction & Scope of the Privacy Policy

Telur88 takes the privacy of members' personal data very seriously. As an online casino platform operating in Malaysia, we are subject to and comply with the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.

This Privacy Policy applies to all users of the telur88 platform, including website visitors, prospective members in the process of registering, active registered members, and former members whose accounts have been closed. It covers all services provided by telur88, including online casino games, customer support, bonus programmes, and all digital interactions through our website, mobile app, and communication channels.

We update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clear update date.

2

Types of Personal Data We Collect

Telur88 only collects personal data that is strictly necessary to deliver our services effectively and securely. The following are the categories of data we collect:

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Identification Data
Full name, national ID number, date of birth, gender, nationality
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Contact Data
Email address, Malaysian phone number, residential address
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Financial Data
Bank account number, e-wallet holder name (TNG, GrabPay, DuitNow), transaction records in RM
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Gaming Data
Gaming history, total bets, winnings, session duration, preferred games
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Technical Data
IP address, device type, web browser, operating system, cookie data, and access logs
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Location Data
General location based on IP address for geographic region verification and compliance

Note: telur88 does not store credit or debit card numbers directly. All transactions are processed through secure, registered payment gateways. We only retain transaction records (amount, date, payment method) for compliance and audit purposes.

3

How We Collect Personal Data

Telur88 collects your personal data through several different channels, all conducted with full transparency:

  • Account registration: When you register a new account with telur88, you provide your personal identification, contact, and payment account details directly;
  • Platform usage: Game activity data, deposit and withdrawal records are collected automatically when you use our services;
  • Identity verification (KYC): To meet compliance requirements, we may request copies of identification documents such as your national ID card or passport;
  • Customer service interactions: When you contact the telur88 support team via live chat, email, or WhatsApp, conversations may be recorded for training and quality control purposes;
  • Cookies and tracking technologies: Our platform uses cookies and similar technologies to enhance the user experience and analyse usage patterns;
  • Third-party sources: In certain cases, we may receive information from third-party identity verification providers for KYC and fraud prevention purposes.
4

Purpose of Personal Data Use

Telur88 uses your personal data solely for legitimate and necessary purposes, namely:

  • Account management: Creating, verifying, and maintaining your member account, including processing deposits and withdrawals in Ringgit Malaysia (RM);
  • Service delivery: Enabling you to access and enjoy all games and services offered by telur88;
  • Identity verification (KYC): Meeting legal compliance obligations including anti-money laundering (AML) and counter-terrorism financing (CFT);
  • Customer support: Processing and resolving enquiries, complaints, and assistance requests from members;
  • Marketing communications: Sending you information about promotions, bonuses, and new features on the telur88 platform (with your consent and subject to unsubscribe options);
  • Platform improvements: Analysing usage patterns to improve user experience, platform performance, and the games library;
  • Fraud prevention: Detecting, investigating, and preventing fraudulent activity, bonus abuse, and security breaches;
  • Legal compliance: Meeting all applicable legal, regulatory, and authority-issued requirements.

telur88 does not use your data to make automated decisions that significantly affect you without human involvement. Any credit assessment, account limit setting, or KYC verification requiring an important decision involves review by our team.

5

Data Sharing with Third Parties

Telur88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We only share your data in the following limited circumstances:

  • Approved service providers: We share necessary data with technology providers, payment gateways (DuitNow, FPX, Touch 'n Go, GrabPay), game providers, and contracted cloud service providers that support our operations. All such providers are bound by strict data protection agreements;
  • Legal requirements: We will disclose your data where required by law, court order, or a valid request from a lawful enforcement authority;
  • Fraud prevention: Relevant information may be shared with fraud prevention agencies or regulatory bodies to protect the integrity of the platform and the safety of all members;
  • Business changes: In the event of a merger, acquisition, or sale of company assets, members' personal data may be transferred as part of the business assets, subject to reasonable notice being given to members.

In all instances of data sharing, telur88 ensures that recipient parties maintain an adequate level of data protection and agree to use the data only for permitted purposes.

6

Data Security Measures

Telur88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.

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256-bit SSL
High-level encryption for all data in transit
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Secure Server
Server infrastructure housed in ISO-rated data centres with strict access controls
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2FA Verification
Two-factor authentication is available to protect your account
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24/7 Monitoring
Active monitoring system to detect security threats

While we take all reasonable precautions, no security system can guarantee 100% protection against every threat. You also play an important role in keeping your data safe — use a strong password, never share your login credentials, and stay alert to phishing attempts.

7

Cookie Policy

Telur88 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the categories of cookies we use:

Cookie Type Function Duration Control
Essential Cookies Required for core platform functions – login, session security, and language preferences Session / 1 year Cannot be disabled
Performance Cookies Collecting anonymous analytics data to help us understand usage patterns and improve the platform 2 years Can be disabled
Functional Cookies Saving your preferences such as display theme, language, favourite games, and account settings 1 year Can be disabled
Marketing Cookies Used to display relevant promotional content based on your interests within the telur88 platform 90 days Can be disabled

You can manage or disable non-essential cookies through your web browser settings or via the cookie control panel available on the telur88 platform. Please note that disabling essential cookies may affect the core functionality of the platform.

8

Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and general data protection principles, you have the following rights regarding your personal data held by telur88:

Right of Access
Right to Access Data
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
Right to Rectification
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request a correction through your account settings or customer support.
Right to Erasure
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain certain data.
Right to Restriction
Right to Restrict Processing
You may request a restriction on the processing of your data in certain circumstances, such as while a dispute over data accuracy is being investigated.
Right to Portability
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another operator.
Right to Object
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, including unsubscribing from telur88 promotional emails.

To exercise any of the above rights, please contact our Data Privacy Officer by email at privacy@telur88.biz or via our customer support live chat. We will process your request within 21 business days.

9

Data Retention Period

Telur88 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

  • Active account data: Retained for the duration your telur88 account remains active;
  • Financial transaction data: Retained for a minimum of 7 years after each transaction to comply with Malaysia's tax legislation and financial compliance requirements;
  • KYC and identity verification data: Retained for a minimum of 5 years following account closure to comply with AML/CFT requirements;
  • Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes;
  • Anonymous analytics data: May be retained for a longer period as this data cannot be used to identify any individual.

Once the specified retention period has lapsed, your personal data will be securely deleted or anonymised in accordance with established procedures.

10

Links to Third-Party Websites

The telur88 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the telur88 platform. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policy of every third-party website you visit, particularly payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, and FPX, each of which has its own privacy policy governing how they handle your transaction data.

11

Child Data Protection

Telur88 strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect personal data from children or minors below 18 years of age.

If we discover or are made aware that we have collected personal data from individuals under the age of 18, we will take immediate action to delete that data and close the associated account. If you have information about a child using the telur88 platform, please contact us immediately at privacy@telur88.biz.

12

Contact Our Data Privacy Officer

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact telur88's Data Privacy Officer through the following channels:

  • Privacy Email: privacy@telur88.biz
  • General Support Email: support@telur88.biz
  • Live Chat: Available on the telur88 platform – 24 hours a day, 7 days a week
  • Response Time: We aim to respond to all privacy enquiries within 5 working days and process official requests relating to data rights within 21 business days.

We value the trust you place in telur88 and are committed to handling your personal data with responsibility, transparency and integrity. This Privacy Policy reflects our ongoing commitment to protecting the privacy of every member in Malaysia.

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Your Data is Safe at telur88 – Play with Peace of Mind

With 256-bit SSL protection, full PDPA compliance, and a commitment to never selling your data, telur88 is a platform you can trust completely. Register now and enjoy a safe gaming experience.

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